Frequently Asked Questions
Q: What time is check-in?
A: Check-in starts at 4 pm.
Q: What time is check-out?
A: Check-out is 10 am.
Q: What if I am arriving late?
A: We understand if you need to arrive later in the day. We do, however, politely ask you to call us and let us know if this is the case. You may reach us at 800-992-9948.
Q: Where is Jackson Hole located?
A: Jackson Hole is 18 miles from the Moose, Wy entrance to Grand Teton National Park, and 55 miles from the south entrance to Yellowstone National Park.
Q: What is your cancellation policy?
A: All funds collected are non-refundable. We require 1/2 the rent, taxes and the full processing fee at the time of booking. The remaining balance is due 45 days prior to arrival. Cancellations made 46 days, or more, prior to arrival date will forfeit all
monies paid, unless the accommodation is re-rented for unused nights reserved. Cancellations made within 45 days of arrival date with forfeit all monies paid and due, unless the accommodation is re-rented for unused nights reserved. All cancellations will
forfeit the 5% resort/processing fee. We do offer travel insurance through CSA Travel Protection if you have any concerns regarding your ability to complete your travel plans. For more information on the travel insurance, you may contact our office at 800-992-9948
or firstname.lastname@example.org. You may also contact CSA Travel Protection at 866-999-4018.
Q: What items are provided in each property?
A: All properties are fully equipped. They include all towels, linens, soap, shampoo, conditioner, laundry detergent (starter amount), dishwasher detergent (starter amount), firewood, and fire starter (for 2 fires).
Q: Where do we pick up the key upon arrival?
A: We ask that you contact our office two days prior to your arrival to arrange for the delivery of keys. Some properties have keyless entries which will be programmed for each reservation.
Q: If I cannot find an answer to my question?
A: If you were not able to find an answer on our website, please contact us directly and we will answer your questions to the best of our abilities. Visit our Contact Us page to fill out a quick form, or call us at 800-992-9948.
Mountain Property Management
PO Box 2228
Jackson, Wyoming 83001
+1 (307) 733-1684
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